Frequently Asked Questions
Find out the latest information about the eAccounts website and mobile app!

How do I log in?
Students, faculty, staff log in with your University NetID and password.  Guests are not able to log in.  You must have activated your NetID 24-48 hours prior to logging into eAccounts.

How can a parent or relative make a deposit?
Click "Make a guest deposit" on the login page.  No need to login.  Please be sure to know the student CWID # that is receiving the deposit and carefully follow the screen prompts.

How long before the money appears on my Red Hawk account?
Immediately as long as you fully complete the trasnaction process.  Please follow the directions to complete the transaction in full.  If your credit card is approved, you will receive an "Approved" message.  You are not finished at this point!  You need to complete further steps in the transaction to post the funds to the Red Hawk Dollars account.

I see my credit\debit card has been charged, however the funds are not posted to the Red Hawk Dollars account.  How do I get my money back on my credit\debit card?
If your credit card has been authorized for the purchase but a system problem prevented the funds from being added to the Red Hawk Dollars account, the transaction has automatically been voided.  The funds will be returned to your credit\debit card based on the terms of the issuing bank of your credit\debit card.  This can take 2-5 business days depending on the issuing bank's policy.

Why can't I see my balances on the mobile app?
Please make sure you are using the current app.  The Red Hawk Dollars app has been replaced with the eAccounts app. 

How do I make a deposit using the eAccounts mobile app?
In order to make a deposit using the eAccounts app, you must first save a payment method on your account on the eAccounts website.

I am being prompted to register my customer information, do I need to do this?
Yes, in order to review your transactions and link your information, you must register your customer information with your CWID #.

Can I upload my photo through the eAccounts app?
No, you must do that through the eAccounts website.

How do I upload my photo?
Log into the eAccounts website, click "Profile" and follow the prompts.  Remember, your photo should resemble a state ID\driver's license or passport photo.

How do I check how many meal plan blocks I have left on the eAccounts app?
Log into the eAccounts mobile app and click "Board Plans". Click the arrow to the right of "Today" and select "Show Semester/Quarter" to see how many blocks remain for the semster.  If you leave the value set to "Today", Unlimited will be displayed meaning there is unlimited swipes that can be used in one day up to your balance remaining for the semester/quarter - not that you have unlimited blocks remaining for the day/semester.